Over the past few months, I’ve responded to readers who were frustrated that the book didn’t arrive fast enough, or annoyed at having received a damaged book; I’ve also read many heartwarming notes from people whose understanding of the web changed because of this one little book, or whose initial disappointment at its slimness turned to delight once they started reading. I’ve watched as the orders came in from Florida to Fiji, from libraries to military bases. One man sent us a photo of himself reading the book on his fishing boat; another sent a photo of his toddler flipping through the pages—he called it “the future.”
She can’t believe she “spent the past decade in publishing without this connection”. What the Internet can do for publishing today is truly, truly amazing.